Margaux
About Margaux
Margaux is an authentic expression of the style and spirit of everyone who wears them. Sarah Pierson and Alexa Buckley launched Margaux in 2015 with the mission of creating beautiful shoes that meet the demands of everyday life. Margaux shoes are thoughtfully designed, versatile, and comfortable—made, in other words, for a woman too busy for the shoe shuffle. Designed in New York City, and crafted in Spain, Margaux also offers inclusive sizing with its vast range (from EU 33 to 45) and option to choose from three widths (narrow, medium, or wide).
About the Role
We are looking for an enthusiastic individual who is motivated by providing the highest level of personal, creative customer service. This position will be responsible for handling a variety of front-facing duties, including interacting with customers over email, text, and chat. This role is part-time on a seasonal schedule through January 2025, with the potential to extend into a permanent position depending on mutual fit.
Key Responsibilities
● Deliver exceptional customer service while supporting customers throughout their shopping journey
● Handle comprehensive customer support including:
– Product recommendations and sizing guidance
– Order placement and status updates
– Returns and exchanges processing
– Shipping issue resolution
● Master all operational procedures to ensure efficient and accurate order processing
● Collaborate across departments to deliver the best possible customer experience
● Maintain strong communication channels with internal teams (Ops, Product Development) to relay customer feedback and drive improvements
● Develop comprehensive knowledge of business operations to provide informed assistance
Who You Are:
● A bright, welcoming presence who genuinely delights in connecting with others
● Naturally empathetic and gracious, bringing warmth to every interaction
● Quick-thinking and creative, with an elegant approach to problem-solving
● A wonderful communicator who expresses themselves beautifully in writing and conversation
● Comfortable gracefully moving between various customer service platforms
● Skilled at crafting personal, caring responses across email and messaging
● Super organized, with an eye for detail and excellence
● Gracefully manages their own schedule while working remotely
● Thrives in our dynamic environment, handling multiple priorities with ease
● Approaches every task, big or small, with enthusiasm and care
● Dedicated to making each customer’s experience extraordinary
It would be ideal if you have:
● Previous experience on an e-commerce customer service team
● Previous retail experience
● Experience with Shopify and Gorgias
Availability:
We’re currently seeking part-time availability for Seasonal employment during the months of September through January with the potential to join our permanent team. You must be willing and available to work in the evening and weekends. We are very supportive of a flexible schedule for this role especially if you are interested in working untraditional hours (i.e. early mornings / late nights)
Pay Range: $18-22 depending on experience
To Apply: Please visit https://job-boards.greenhouse.io/margaux/jobs/4245125008.
Source: Fashionista.com