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Margaux Is Hiring A Part-Time Customer Experience Associate (Remote)


At Margaux, designing the perfect customer experience is as important as designing the perfect shoe. The ideal candidate will balance empathy with judgment; treating customers how they would want to be treated while interacting with their favorite brands.

We are looking for an enthusiastic individual who can listen to customer service inquiries and offer personal, creative solutions for each interaction. This position will be responsible for handling a variety of front-facing duties, including interacting with customers over email, phone, text, and chat. This role is part-time with a flexible schedule and the ability to flex into full-time after several months, if desired.

What You’ll Do:
Handle an array of customer interactions, including but not limited to:
● Provide assistance with product inquiries
● Assist with sizing and personal fit needs of customers
● Process customer requests for returns and exchanges
● Update customers on their order statuses
● Provide solutions to any shipping issues that may arise
● Help set up and place orders for customers
● Assist with virtual fit appointments, both by phone and video

Who You Are:
● An enthusiastic individual with a passion for person-to-person interactions
● Personable and creative, able to problem-solve on the spot
● Strong communicator with developed writing skills
● Able to work between multiple customer-facing apps
● Maintain own schedule and able to work remotely effectively and efficiently
● Previous customer-facing experience (retail or remote) preferred, but not required

Compensation: $20-25/hour, commensurate with experience, plus a competitive benefits package.

To Apply: Please send your resume to, subject line CX Associate.

Who We Are:
Margaux is everywear: handmade shoes and accessories that effortlessly segue from day to evening; work to play. Born from serendipitous friendship, creative collaboration, and the belief that comfort, style, and expression belong to everyone, Margaux’s fresh interpretations of classic styles are designed in New York, handmade in Spain, and impeccably engineered for exceptional comfort.



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