Retrofête is a womenswear collection marked by its bold character, intricate detail, and sparkling embellishments.
Founded in 2018 by Ohad Seroya and Aviad Klin, Retrofête is a womenswear collection marked by its bold character, intricate detail, and sparkling embellishments. The New York-based label, which takes its name from a melding of synonyms for ‘vintage’ and ‘party’, channels disco-era after-hours through tastefully provocative, day-and-night silhouettes.
Retrofete Customer Service Associate
Key Responsibilities
- Provide exceptional online customer service support in order to maximize online sales and develop a repeat client base
- Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, shipping information and damages via live chat, email and phone correspondence
- Have an eagerness and willingness to over exceed customer expectations when delivering information.
- Handle customer feedback/complaints appropriately and according to company policy.
- Report back to management about critical or consistent feedback related to website functionality, product, or service.
- Work side by side with our logistics department regarding inventory, order status, and customer requests.
- Manage customer returns
Qualifications
- Excellent verbal and written communication skills
- Excellent computer skills and ability to learn new programs quickly
- Meticulous, attention to detail, and ability to multitask
- Ability to work in a fast paced environment, meet deadlines and adapt to changing priorities
- Must have clear understanding of the Retrofete brand and aesthetic
- Must have a passion for the Fashion Industry and knowledge of current trends
To Apply: Please send your resume to Maddie@retrofete.com, subject line Customer Service Associate.
Source: Fashionista.com