Retrofete Is Hiring A Customer Service Associate In New York, NY

Retrofête is a womenswear collection marked by its bold character, intricate detail, and sparkling embellishments.

Founded in 2018 by Ohad Seroya and Aviad Klin, Retrofête is a womenswear collection marked by its bold character, intricate detail, and sparkling embellishments. The New York-based label, which takes its name from a melding of synonyms for ‘vintage’ and ‘party’, channels disco-era after-hours through tastefully provocative, day-and-night silhouettes.

Retrofete Customer Service Associate

Key Responsibilities

• Provide exceptional online customer service support in order to maximize online sales and develop a repeat client base
• Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, shipping information and damages via live chat, email and phone correspondence
• Have an eagerness and willingness to over exceed customer expectations when delivering information.
• Handle customer feedback/complaints appropriately and according to company policy.
• Report back to management about critical or consistent feedback related to website functionality, product, or service.
• Work side by side with our logistics department regarding inventory, order status, and customer requests.
• Manage customer returns

Qualifications

• Excellent verbal and written communication skills
• Excellent computer skills and ability to learn new programs quickly
• Meticulous, attention to detail, and ability to multitask
• Ability to work in a fast paced environment, meet deadlines and adapt to changing priorities
• Must have clear understanding of the Retrofete brand and aesthetic
• Must have a passion for the Fashion Industry and knowledge of current trends

To Apply: Please send your resume to Maddie@retrofete.com, subject line Customer Service Associate.

Source: Fashionista.com