ESSENTIAL DUTIES & RESPONSIBILITIES
OPERATIONS
· Opening/closing functions, reporting & recapping daily business
· Maintaining merchandise presentation & store display; assist in processing and replenishing merchandise, participate in receiving and monitoring floor stock, keeping floor stocked with 2 per size of well presented product at all times and assist with floor moves and merchandising as needed
· cleanliness of the store throughout the day including dusting, windexing, vacuuming and trash removal when necessary
o Backstock inventory & supplies organization and upkeep; communicate any specific inventory issues or requests for weekly reorder and assist with sendbacks, transfers and damages as needed
· Manage and keep track of all outgoing and incoming press pulls through communication with Studio and Boutique team
o Provide a high level of product & brand knowledge and care for all Fleur du Mal garments
· Performs other related duties and responsibilities as may be assigned
CLIENT SERVICE
· Provide top level service to all visitors and a consistent in store shopping experience for customers; maintain a seamless check out process for sales and returns and always seek to find the best possible solution for the customer
· Develop personal relationships with clients keeping repeat business top of mind; build lasting relationships (‘clientele”) with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events or promotions.
· Demonstrate knowledge of all store products and inventory availability and proactively seek opportunities to upsell and build sales
· Demonstrate high level of professionalism and appropriateness working with customers in dressing room fittings and while presenting intimate apparel and accessories
· Meet and exceed sales and service performance goals set by store management including but not limited to conversion, individual sales, value/units per transaction, daily and stretch sales goals, etc.
· Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding customer service and “Loss Prevention” policies and procedures.
· Adhere to weekly/monthly work schedules and maintain availability and flexibility to work nights, weekends, store openings/closings and events according to the needs of the business
· Respond to customer inquiries in person, over the phone, over email or livechat regarding inventory, sizing, discounts, shipping etc in a professional, friendly, courteous and helpful manner at all times
· Ensure notes on purchases and clients are cohesive across Shopify and client docs
· Understand & embody the nuances of the Fleur du Mal brand
QUALIFICATIONS
· 2+ years of retail experience preferred
· Excellent communication skills; ability to communicate effectively with customers, peers and management
· Energetic and upbeat personality; demonstrate an energetic and positive attitude at all times
· Team Player who possesses the ability to work in a learning environment
o Have strong attention to detail and an obsession with organization
· Able to work a flexible schedule including nights, weekends and holidays & help with in store events potentially outside of normal hours of operation
COMPENSATION
· Based on experience
TO APPLY: Please send your resume to anna@fleurdumal.com, subject line Sales/Keyholder
Source: Fashionista.com
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